At Shopopy, we understand that sometimes you may need to return or exchange a product. We want to ensure your complete satisfaction with your baby products, and we have established a straightforward Return Policy to make the process as convenient as possible for you.

30-Day Return Window: We offer a 30-day return window from the date of purchase for most items. If, for any reason, you are not completely satisfied with your purchase within this timeframe, you may be eligible to return the item for a refund or exchange. Please note that certain products, such as personalized or intimate items, may not be eligible for return due to hygiene or customization reasons. Additionally, items marked as final sale or clearance may not be eligible for return.

Return Eligibility and Requirements: To be eligible for a return or exchange, the item must meet the following conditions:

1. The item must be unused, undamaged, and in its original packaging.
2. All original tags, labels, and accessories must be intact and included.
3. Proof of purchase, such as the order number or receipt, must be provided.

Initiating a Return: To initiate a return or exchange, please follow these steps:

1. Contact our customer service team within the 30-day return window to notify us of your intent to return or exchange the item. You can reach out to us via [email protected].
2. Our customer service representative will guide you through the return process and provide you with the necessary instructions, including the return address.
3. Pack the item securely in its original packaging, including all accessories and documentation.
4. Ship the package back to us using a traceable shipping method. Please note that the return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part or a defective item.
5. Once we receive the returned item and verify its eligibility, we will process your refund or exchange as per your request. Refunds will be issued to the original form of payment, and exchanges will be subject to product availability.

Refund and Exchange Process: Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund or exchange. If approved, refunds will be processed and will be credited to the original payment method. Exchanges will be processed promptly, subject to product availability.

Please note that in some cases, a restocking fee may apply if the returned item is not in its original condition or if it is missing any accessories or packaging components.

Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service team immediately. We will work with you to resolve the issue promptly by providing a replacement, repair, or refund, depending on the specific circumstances.

We encourage you to carefully inspect your items upon receipt and notify us of any issues within 48 hours to ensure a swift resolution.

If you have any further questions or concerns regarding our Return Policy, please don’t hesitate to reach out to our customer service team. We are committed to providing you with exceptional service and ensuring your satisfaction with your Shopopy baby products.

Note: It’s important to review and adjust the Return Policy based on your specific business practices and legal requirements.